Privacy Policy

Lander Community Veterans Resource Center Inc. ("LCVRC," "we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

We collect information that you voluntarily provide to us when you:

• Request support services
• Register for programs or events
• Make donations
• Volunteer with us
• Contact us with inquiries
• Subscribe to our newsletter

We use the information we collect for the following purposes:

• Service Delivery: To provide support services, resources, and assistance to veterans, first responders, and their families
• Communication: To respond to your inquiries, send updates about our programs, and provide important service information
• Donation Processing: To process donations, issue tax receipts, and maintain donor records
• Program Improvement: To evaluate and improve our services and develop new programs
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Research & Reporting: To conduct anonymous research and report on our impact (always de-identified)

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With Your Consent: When you explicitly consent to share information with partner organizations for coordinated services
• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or serving our users
• Legal Requirements: When required by law, subpoena, or other legal process
• Protection of Rights: To protect the rights, property, or safety of LCVRC, our users, or others
• Medical Emergency: In case of medical emergency where disclosure is necessary to protect your health or safety

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Physical security measures for paper records

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Service Records: 7 years from last service date
• Donor Information: 7 years for tax and accounting purposes
• Website Analytics: 26 months
• Newsletter Subscriptions: Until unsubscribe request

When we no longer need to retain your information, we will securely delete or anonymize it.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your personal information to another organization
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

We use cookies for:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we use include:

• Payment processors for donations
• Email marketing services
• Website analytics providers
• Cloud storage services

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also provide additional notice (such as adding a statement to our homepage or sending you a notification) for significant changes that affect how we handle your personal information.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to file a complaint with the appropriate regulatory authority.